This privacy notice explains how we collect, use, store, and protect your personal information.
Who we are
TrichoCentre is a division of Santo Sebastian. Santo Sebastian was established in 1977.
Santo Sebastian owns and operates the following websites:
• trichocentre.com
• trichocentre.co.uk
For simplicity throughout this privacy notice, “we”, “us”, or “our” refers to Santo Sebastian and its TrichoCentre division.
Contact details
TrichoCentre (a division of Santo Sebastian)
14 Lingwood Park
Peterborough
Cambridgeshire
PE3 6RX
United Kingdom
Email: info@trichocentre.com
What information we collect
We may collect and process the following personal information, including information you choose to provide through consultation, enquiry, or booking forms:
• Name and contact details
• Postal address
• Date of birth
• Appointment and consultation records
• Photographs or video recordings (where explicit consent is given)
• Photographs or video recordings (where explicit consent is given), including where a separate, optional photography and marketing consent has been provided
• Health and scalp-related information relevant to trichology consultations (special category data)
• Payment and transaction information
• Correspondence records
• Information provided within consultation records, examination notes, and care option or aftercare forms, where applicable
Why we collect your information
We use your personal information only where necessary to:
• Prepare for and provide trichology consultations
• Support scalp analysis and educational guidance
• Manage bookings and appointments
• Communicate with you about enquiries or appointments
• Process payments
• Improve our website and services
• Meet legal, regulatory, and professional record-keeping obligations
What we do not do
For clarity and transparency:
• We do not provide medical diagnoses
• We do not prescribe medication
• We do not make prescribing decisions
• We do not provide pharmaceutical or medical treatment
• We do not use your data for pharmaceutical marketing
• We do not sell your personal data to third parties
TrichoCentre is a non-medical trichology practice. All information is used strictly within this scope.
Lawful bases for processing
Under UK GDPR, our lawful bases for processing personal data include:
• Consent
• Contract
• Legal obligation
• Legitimate interests
Where health or scalp-related information is processed, this is done with your explicit consent and solely for consultation purposes.
Where your information comes from
We collect personal information:
• Directly from you
• Through consultation forms, bookings, or website enquiries
• From consultation discussions, examinations, and any relevant care option or aftercare documentation you choose to complete
Who may see your information
Your personal information is accessed only by TrichoCentre and, where necessary, trusted administrative or technical service providers used to support bookings, communications, and secure data storage.
We do not sell your personal data.
How long we keep your information
We retain personal information for up to seven years after your last interaction with us, unless a longer retention period is required by law or professional obligations.
Information is reviewed periodically and securely deleted when no longer required.
Your data protection rights
You have rights under UK GDPR, including the right to:
• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data (where applicable)
• Restrict or object to the processing of your personal data
• Request data portability
• Withdraw consent at any time (where processing is based on consent)
Requests can be made using the contact details provided above.
We respond to all valid requests within one month.
How we protect your information
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Payment details are processed securely by third-party payment providers and are not stored on our systems.
Cookies
We use cookies to improve website functionality and understand how our site is used.
You can manage or disable cookies through your browser settings.
Children
Our services are intended for individuals aged 18 and over.
We do not knowingly collect personal data from children.
Complaints
If you have concerns about how your personal data is handled, please contact us using the details above so we can address the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk